Toll Group is conducting off-campus recruitment drive to hire candidate as Application Support Analyst . Interested candidate can read the details and apply as soon as possible.

About: The Toll Group is an Australian transportation and logistics company with operations in road, rail, sea, air and warehousing. It has three divisions; Global Express, Global Forwarding, Global Logistics. It is a subsidiary of Japan Post Holdings.

Position: Application Support Analyst

Location: Pune

Eligibility:

  • Understanding of Enterprise Systems.
  • Knowledge of Java/. Net, SQL, Unix and SDLC.
  • Experienced in administering Linux and Windows server environments.
  • Technical bachelor’s degree / equivalent qualification.
  • ITIL Beginner/Intermediate Level Certification.
  • Experienced in using ServiceNow.
  • Experience working in technical support teams.
  • 4+ years’ experience in a hands-on application support role.
  • Extensive problem solving and debugging skills.
  • Ability to independently drive issues resolutions and status updates to stakeholders.
  • Experience in providing services to agreed SLA’s and OLA’s.

Job Responsibilities:

  • Planning of application/infrastructure releases and configuration changes and communication to stakeholders.
  • To identify potential areas for Service Improvement and raise proposals with the Service Lead / Manager.
  • Provide input to application/infrastructure scalability.
  • Daily Review and Prioritization of Incidents, SRs, and Enhancements complying with SoW.
  • Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex issues / problems / changes.
  • In-depth trend analysis of Incidents and SRs to identify opportunities for automation. Contribute to the target of Incidents and SRs reduction year by year.
  • Ensure Compliance to SLAs and KPIs.
  • Provide 3rd line Application Support on complex internally and externally developed applications.
  • Provide input to administering and maintaining all production and internal environments.
  • Provide input to the implementation, backup, and roll-back plans.
  • Act as a technical resource for internal and external projects.
  • Drive communication to internal Stakeholders providing status updates on major issues, changes, project schedules, Set ETAs. Documentation.
  • Ensure incidents and problems are analyzed, root cause, resolution, workaround, and permanent fix details are documented.
  • Ensure all technical and non-technical documentation is up to date.
  • Contribute to management reports to application support lead.

Skills:

  • Self-motivated and highly professional with ability to lead and take ownership and responsibility.
  • Ability to multi-task, work under pressure and to tight deadlines.
  • A desire to learn and improve skills and knowledge.
  • Fast learner, energetic and enthusiastic.
  • Adaptable and flexible to business demands.
  • Strong organizational and planning skills.
  • Excellent written and verbal communication skills.
  • Positive ‘can-do’ attitude.
  • Team player.

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