Push Engage off- campus recruitment drive to hire candidates  for Technical Solutions Consultant  . Interested candidate can read the  details and apply as soon as possible.

About: We are a leading platform for Web Push Notifications globally. We have customers in 150+ countries and serve over 8 Billion Notifications a month. We were selected by G2Crowd as High Performer in Push Notifications since last 8 quarters in a row.

Position: Technical Solutions Consultant

Location: Bengaluru

Post resume: SetNaukri.com

Experience: Freshers

Responsibilities:

  • Be well-versed with Product.
  • Provide Tier 1 technical support for accounts.
  • Handle live chat and speak with customers over the phone/screen share if needed.
  • Multi-task and track of open tickets at various stages of completion.
  • Work closely with the QA, product and technical team to find, analyze, and resolve client issues.
  • Communicate the root cause to clients in non-technical terms.
  • Proactively identify clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction. Escalate issues, as needed.
  • Provide recommendations to the Product team based on feedback to improve customer experience.
  • Work closely with the Customer Success Managers to maintain continuous knowledge of accounts.
  • Effectively build the knowledge base and automation to make flow smoother for customers.

Eligibility:

  • Fresher or Up 1 or 2 years of experience.
  • Technical background if preferred.
  • Excellent problem solving and analytical skills.
  • Outstanding oral and written communication skills.
  • Ability to understand and then convey technical information to a general audience.
  • Aptitude for learning new technologies quickly.
  • Extremely detail oriented and highly organized.
  • Ability to prioritize tasks and carry out responsibilities with minimal direction.

Skills: 

  • Customer Service.
  •  Inside Sales.
  • Customer Relationship Management.
  • Technical Support.
  • HTML / CSS / Javascript.
  • Solutions Selling.
  • Technical & Customer Support.
  • Product Demonstration.
  • Support.
  • Self-starter and quick learner.

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