Myntra off- campus recruitment drive to hire candidates for Associate -Trainer. Interested candidate can read the details and apply as soon as possible.

About: Myntra is a one stop shop for all your fashion and lifestyle needs. Being India’s largest e-commerce store for fashion and lifestyle products, Myntra aims at providing a hassle free and enjoyable shopping experience to shoppers across the country with the widest range of brands and products on its portal. The brand is making a conscious effort to bring the power of fashion to shoppers with an array of the latest and trendiest products available in the country.

Position: Associate -Trainer

Location: Bengaluru

Post resume: SetNaukri.com

Job Roles:

  • Deliver/facilitate new hire training using the provided curriculum to newly hired customer service executives.
  • Create and maintain a conducive adult learning environment for all participants, new hire or continuing education.
  • Work on TNI, plan refreshers and track efficacy.
  • Survey and quality audits.
  • Drive their implementation of new process changes.
  • Provide documented and face to face feedback .
  • Conduct interviews for potential candidates and assess trainability on communication skills.
  • Actively participate in Train The Trainer (T3) sessions as well as pilot sessions where applicable.
  • Participate in companywide projects/assignments, which could include working on curriculum updates/revisions or travelling to assist with new centre launches.
  • Attend quality calibration sessions regularly.
  • Participate in New Hire process with operations and HR.
  • Partner with HR and OPS when initiating corrective action.

Skills:

  • Group presentation skills.
  • Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision.
  • Ability to build rapport with others and create a team environment.
  • Strong communication, organizational, motivational and time management skills.
  • Ability to work flexible hours /shifts.
  • Flexible to travel to vendor locations when required.
  • Proficiency in MS Excel, Word and Power point.
  • Training delivery/facilitation & coaching experience.
  • Customer Service Executive job knowledge.

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