Miratech off-campus recruitment drive to hire candidates for Technical Delivery Consultant . Interested candidates can read the details and apply as soon as possible.
About: Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
Position: Technical Delivery Consultant
Location: Across India
- Strong knowledge of the financial domain.
- Knowledge of contact center technologies.
- Requires deep level knowledge of the telephony applications such as Genesys, Avaya, Cisco, Nuance, Verint, etc.
- Extensive experience in documentation of business requirements and system functional specifications, including business requirements documents, and functional specifications documents.
- Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysis methodology.
- Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving, use of analytical tools (e.g., MiniTab, Excel graphs).
- Possesses solid grasp in contact center domain and especially in a digital channel (Chat).
- Understand the user stories and coordinate with SME in order to choose the appropriate solution and design.
- Require to work directly with the product owner to understand the stories, learn about expectations and desired results.