Miratech off-campus recruitment drive to hire candidates for Technical Delivery Consultant . Interested candidates can read the details and apply as soon as possible.

About: Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

Position: Technical Delivery Consultant

Location: Across India

Eligibility:

 
  • Strong knowledge of the financial domain.
  • Knowledge of contact center technologies.
  • Requires deep level knowledge of the telephony applications such as Genesys, Avaya, Cisco, Nuance, Verint, etc.
  • Extensive experience in documentation of business requirements and system functional specifications, including business requirements documents, and functional specifications documents.
  • Ability to identify, analyze, and resolve cross-functional problems related to business operations utilizing statistical analysis methodology.
  • Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving, use of analytical tools (e.g., MiniTab, Excel graphs).
Job Responsibilities:
  • Possesses solid grasp in contact center domain and especially in a digital channel (Chat).
  • Understand the user stories and coordinate with SME in order to choose the appropriate solution and design.
  • Require to work directly with the product owner to understand the stories, learn about expectations and desired results.

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