“Philips” is conducting recruitments for Support Executive.Interested candidates can read the details and apply asap.
About Company : Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.
Position : Support Executive
Location : Bangalore
Eligibility Criteria :
Relevant technical degree, (Computer Science, IT – an advantage)
Job Roles and Responsibilties:
- Provide remote technical support to North America E2E team.
- Needs to work remotely and provide support over phone to resolve customer issues.
- Needs to work in flexible shifts to support 24/7 model (“Any 40 hours” in a week) as the need of the business (decided by NA team’s needs).
- Needs to primarily support US time zone (day as well as after hours of US)
- Meet/Exceed the KPIs for NA Tier2 support team
- Monitor the ISP system installed at the customer site for system health
- Diagnose and resolves technical hardware, software, and networking issues via remote
Basic Qualifications :
- Excellent verbal communication and written communication
- Good understanding of the field (handling customers directly)
- Ability to communicate effectively with US customers is a must
- Should exhibits good listening and comprehension.
- Flexible working time (mandatory that the person is ready to work as a team with others supporting different shifts as per the business need)
- Prior experience working with US customers is an advantage
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|Job Category||Bachelor's Degree, Philips, Support Executive|
|Employment Type||Full time|