Philips Recruitments | Support Executive

Full-Time
Bengalore
Posted 2 weeks ago

“Philips” is conducting recruitments for Support Executive.Interested candidates can read the details and apply asap.

About Company : Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

Position : Support Executive

Location : Bangalore

Eligibility Criteria :

Relevant technical degree, (Computer Science, IT – an advantage)

Job Roles and Responsibilties:

  • Provide remote technical support to North America E2E team.
  • Needs to work remotely and provide support over phone to resolve customer issues.
  • Needs to work in flexible shifts to support 24/7 model (“Any 40 hours” in a week) as the need of the business (decided by NA team’s needs).
  • Needs to primarily support US time zone (day as well as after hours of US)
  • Meet/Exceed the KPIs for NA Tier2 support team
  • Monitor the ISP system installed at the customer site for system health
  • Diagnose and resolves technical hardware, software, and networking issues via remote

Basic Qualifications :

  • Excellent verbal communication and written communication
  • Good understanding of the field (handling customers directly)
  • Ability to communicate effectively with US customers is a must
  • Should exhibits good listening and comprehension.
  • Flexible working time (mandatory that the person is ready to work as a team with others supporting different shifts as per the business need)
  • Prior experience working with US customers is an advantage


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Job Features

Job CategoryBachelor's Degree, Philips, Support Executive
LocationBangalore
CTCNot disclosed
Employment TypeFull time

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