Philips Recruitments | Support Executive


    Posted 6 months ago

    “Philips” is conducting recruitments for Support Executive.Interested candidates can read the details and apply asap.

    About Company : Today, Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team.

    Position : Support Executive

    Location : Bangalore

    Eligibility Criteria :

    Relevant technical degree, (Computer Science, IT – an advantage)

    Job Roles and Responsibilties:

    • Provide remote technical support to North America E2E team.
    • Needs to work remotely and provide support over phone to resolve customer issues.
    • Needs to work in flexible shifts to support 24/7 model (“Any 40 hours” in a week) as the need of the business (decided by NA team’s needs).
    • Needs to primarily support US time zone (day as well as after hours of US)
    • Meet/Exceed the KPIs for NA Tier2 support team
    • Monitor the ISP system installed at the customer site for system health
    • Diagnose and resolves technical hardware, software, and networking issues via remote

    Basic Qualifications :

    • Excellent verbal communication and written communication
    • Good understanding of the field (handling customers directly)
    • Ability to communicate effectively with US customers is a must
    • Should exhibits good listening and comprehension.
    • Flexible working time (mandatory that the person is ready to work as a team with others supporting different shifts as per the business need)
    • Prior experience working with US customers is an advantage

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    Job Features

    Job CategoryBachelor's Degree, Philips, Support Executive
    CTCNot disclosed
    Employment TypeFull time

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