FIS Recruitment | Systems Operations Analyst



    Posted 6 months ago

    FIS” is conducting recruitment for Engineering Graduates  as Systems Operations Analyst. Interested candidates can read the details and apply asap.

    About Company :Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.Entry level professional role. Basic skills with moderate level of proficiency. Has general understanding of processes, tools and practices in one or more technical processing environments. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex tasks, error conditions and production issues to learn through experience. Typically requires up to three years production/operations support experience.

    Position: Systems Operations Analyst

    Location : Bangalore

    Required Skills :

    • Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
    • Knowledge of clients objectives/business priorities and FIS role in achieving
    • Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
    • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
    • Excellent analytical, decision-making, problem-solving, team and time management skills
    • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
    • Willingly shares relevant technical and/or industry knowledge and expertise to other resources
    • Ability to persuade and influence others on the best approach to take
    • Ability to multi-task, deal with predefined deadlines
    • Flexibility, versatility, dependability, positive outlook, strong work ethic
    • Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
    • Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
    • Performs monitoring and operational management functions for associated hardware and software within 24×7 processing environment.
    • Maintains peak performance at full capacity for all systems.
    • Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
    • Recognizes abnormal processing conditions and makes appropriate response decisions.
    • Follows escalation procedures when appropriate to resolve errors in a timely manner.
    • Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
    • Recognizes and implements/automates process enhancements.
    • Monitors and responds accordingly to an array of system and application generated messages.
    • Responds in a timely manner to questions and requests from incoming calls and incident tickets.
    • Proactively maintains contact with clients and serves as client advocate to internal organizations.

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    Job Features

    Job CategoryB.Tech, BE, FIS
    CTCNot disclosed
    Employment TypeFull-Time

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