Informatica off- campus recruitment drive to hire candidates  for  Associate Software Engineer . Interested candidate can read the  details and apply as soon as possible.

About: Informatica is a software development company founded in 1993. It is headquartered in Redwood City, California. Its core products include Enterprise Cloud Data Management and Data Integration. It was co-founded by Gaurav Dhillon and Diaz Nesamoney. Amit Walia is the company’s CEO.

Position: Associate Software Engineer

Location: Bangalore

Experience: 1 plus years

Qualification: B.E / B.Tech

Eligibility:

  • Bachelor’s Degree in Computer Science, Information Systems or a related technical discipline.
  • Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.
  • 1+ years of experience in database.
  • Excellent grasp of relational database management theory and practice.
  • Experience in various operating systems such as Windows, UNIX/Linux.

Skills:

  • Strong understanding of relational databases like Oracle, SQL Server, MySQL.
  • Excellent Analytical skills and strong attention to details.
  • Excellent Communication skills.
  • Must possess critical thinking, problem solving, and decision-making skills.
  • Excellent interpersonal and collaborative skills.
  • Experience with Web Services/WSDL, SOAP, XML, XML Schemas, Java, and J2ee Servers is an added advantage.

Responsibilities:

  • Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
  • Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
  • Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience.
  • Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles.
  • Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools.
  • Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
  • Understands impact of work on the feature/product/team.
  • Continuously enhancing knowledge through trainings and e-learning courses.
  • Helping customers succeed.
  • Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
  • Provide regular reports for management that measure the effectiveness of the technical support function.

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