IBM Offcampus Recruitment | Associate Technical Engineer

IBM is conducting off- campus recruitment drive to hire candidates for Associate Technical Engineer . Interested candidate can read the details and apply as soon as possible.

About Company

International Business Machines Corporation (IBM) is a multinational technology company from the United States that makes and sells software, computer hardware, infrastructure services, and consulting services. IBM is one of the biggest information technology companies in the world. IBM has had the most patents of any technology company for many years, and has made many important inventions and discoveries that have improved computers.

About Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We are combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 90,000 employees.  We have a list of 4,600 clients — including 75 of the Fortune 100 — and we operate in 64 countries.
Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing and we’ll provide plenty of opportunities to make that happen.

Position

Associate Technical Engineer

Location

Bangalore

Experience: 0-2 years

Qualification: B.E/B.Tech/M.Tech

Role and responsibilities

As Technical Engineer, you are responsible to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.

These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort.

We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.

Responsibilities

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
• Providing remote Infrastructure support delivery and performing problem cause analysis.
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
• Providing direct technical assistance to customers via phone, email, and chat.

Eligibility

• We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
• 65% or 6.5 CGPA above are eligible to apply.
• All subjects will be considered including elective/optional subjects
• No current Backlogs

Required Technical and Professional Expertise

Frequently Asked Questions(FAQ)