DXC Technology off- campus recruitment drive to hire candidates  for Technical Support L1. Interested candidate can read the  details and apply as soon as possible.

About: DXC Technology is the world’s leading business transformation company, helping customers harness the power of innovation to thrive on change. Born of the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC serves nearly 6,000 private and public-sector enterprises across 70 countries.

Position:Technical Support L1

Location: Bangalore

Experience: 0-3 years

Qualification: Any Graduation

Eligibility:

  • Any Graduation with 10+2+3/4 preferably.
  • Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.

Job Responsibilities:

  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.

Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Skills:

  • Superior skills in both written and verbal communication.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat or similar.
  • Familiarity with computer technology.
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
  • Understands internal processes and tools.
  • Knowledge of Knowledge Management Systems and appropriate documentation to the system.

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