Amazon off- campus recruitment drive to hire candidates for Customer Service Associate . Interested candidate can read the details and apply as soon as possible.

About: Amazon is an American multinational technology company based in Seattle, Washington. Amazon focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies, along with Google, Apple, and Facebook. It has been referred to as “one of the most influential economic and cultural forces in the world” as well as the world’s most valuable brand.Amazon is known for its disruption of well-established industries through technological innovation and mass scale. It is the world’s largest online marketplace, AI assistant provider, live-streaming platform and cloud computing platform as measured by revenue and market capitalization.Amazon is the largest Internet company by revenue in the world.It is the second largest private employer in the United States and one of the world’s most valuable companies.

Position: Customer Service Associate

Location: Pune

Experience: 0-3 years

Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA.

Job Description: An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Skills:

  • Excellent communication skills (written and verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good comprehension skills – ability to clearly understand and state the issues customers present.
  • Ability to concentrate – follow customers issues without distraction to resolution.
  • Good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
  • Work successfully in a team environment as well as independently.
  • Ability to use a desktop computer system.
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
  • Demonstrates an ability to successfully navigate websites.
  • Demonstrates a proficient knowledge of email applications.
  • Demonstrates an ability to learn in various media.
  • Ability to successfully adapt to changes in the work environment.

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